Refund Policy

Refund policy

Satisfaction Guarantee

To be eligible for a return, your item must be in the same condition that you received it without damages. A refund can be issued via original payment method or a replacement is available per the customers choice. A record of your original order must be able to be located by our staff ie: order number.

To start a return or for other inquiries, you can contact us at We will send you a return shipping label to the email address on file, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Money Back Guarantee Policy - Refunds
Keys that are sent back to us and have been attempted to be programmed will have a re-unlocking fee deducted.

The total refunded amount will have our true to and from shipping fees deducted from the total. The refund will be sent through our payment portal with the same payment method the purchase was made.

Damages and Shipment Issues

We try our absolute hardest to have every key passed through several hands along the process here. With this, it helps us quality control the keys to avoid damages or functional errors. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Coloradokeysupply is not responsible for lost or missing packages that show delivered by UPS, USPS or FedEx. We can help trace the package by calling UPS, USPS, or FedEX for you, but also advise customers to attempt a trace themselves if this is the case. We are not responsible for shipping delays by the shipping providers. We do our part in making sure the orders leave the warehouse on time, and that is all that is in our hands. No refunds are available on overnight shipping charges if your package did not come overnight due to a documented delay by the shipping service.

If you need a swap for a key you bought, we will get it out to you promptly with a shipping return label emailed to you for the return product.